COVID-19 Policy & Procedures

What we’re doing & what to expect…

*UPDATED Friday 11th September 2020  | In accordance with GOV guidance published on 9th September 2020

(as per government guidance & updates)

This policy outlines what we are doing as a business to adhere to recommended guidelines set by local and national governing bodies in order to keep you safe. To see a full list of sources please see the bottom of this document.

As per GOV guidance published on the 9th September: 

  • Our wild camping & adventure weekend group sizes have been reduced to no more than 5 in a group + 1 instructor.
  • Daily Surfing & Coasteering “Guided Tours”  although still allowed to operate upto 30 people – where we can will be limited to 5 + 1 instructor.
  • All group bookings of above 5 have been cancelled, suspended or postponed.

Guided tours of up to 30 people may take place indoors or outdoors provided businesses undertake risk assessments in line with this guidance document and put any necessary mitigations in place.

Ref: 2.2.2 Indoor and outdoor attractions | https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/the-visitor-economy#shops-4-1

This document serves as guidance on our responsibilities as an activity and campsite provider as well as your responsibilities as a customer of Cornish Wave.

This policy has been split into 5 parts:

  1. Customer & Staff Agreement
  2. Equipment Cleanliness & COVID-19 Operating Procedures.
  3. Guest Guidelines
  4. Payment & Pre-Activity Preparation Procedures
  5. Cancellation & Refund Policies

1. Customer & Staff Agreement

Your health is our top priority. We have special measures in place to keep all guests and employees safe, both during and after your activity.

Your coaches have a daily health check where they state that they are clear and have been for minimum of 14 days of symptoms of COVID-19.

Similarly, before your activity on your participant form which is completed online before your arrival, you will be required to let us know if you have had or been in contact with someone who has had COVID-19 symptoms. You will also be asked again on the day of your activity. If you have had symptoms, you will be asked to reschedule your activity to another date.

As per government guidance, if you experience symptoms of COVID-19 up to 14 days after your activity with us, we ask that you contact Cornish Wave and inform us. We will then contact the rest of the group if you were in a group session/camp to inform the other customers. 

It is essential that we work together in order firstly, to protect ourselves and other members of the group but also so we can continue to offer activities in a safe and protected environment.

2. Equipment Cleanliness & COVID-19 Operating Procedures.

Activities: Surfing & Coasteering

All equipment to be checked and cleaned thoroughly by Cornish Wave staff.

  • Wetsuits, Buoyancy Aids & Helmets are cleaned thoroughly in-between uses using Milton disinfectant and sprayed with sanitiser spray.
  • Surfboards and other equipment are brushed down, hosed with fresh water and sprayed with disinfectant after every use and left outside to air dry.
  • All First Aid Kits have been equipped with additional medical gloves and CPR resuscitation face shields for instructors.
  • Hand Sanitiser is available for all Cornish Wave participants at the surf school.
  • A COVID-19 Risk Assessment has been taken for both Surfing & Coasteering.
  • Coasteering – Reference to guidance set by National Coasteering Charter.
  • Surfing – In line with suggested guidelines from Surfing England.

Activities: Wild Camping

  • Hand sanitiser is readily available at multiple points at the camp.
  • We have stripped back the soft furnishings in the bell tents. (Pillows, blankets)
  • Bell tents are sanitised and disinfected after every night of use.
  • Plates and cutlery used from Cornish Wave are hot washed in a dishwasher and disinfected.
  • A new sleeping arrangement procedure has been put in place. Please read below for further guidance.
  • The camp’s shared areas, cooking/fire/games/toilets will be deep cleaned after every adventure weekend and camp. Whilst we also encourage the use of available hand sanitiser and disinfectant. Please leave all areas as you wish to find it.

3. Guest Guidelines

Before Arrival –

Ensure you and everyone in your group have completed the Participant Form available on our website.

At the surf school –

Arrive as close to your time slot as possible as we have carefully constructed a new time management procedure to ease congestion of people at the surf school. You will receive an email about your weekend several days prior to your activity date.

Arrive with your swim wear on under your clothes and be prepared to get changed outside to help us & others with physical distancing.

Upon returning from your activity you may wish to consider bringing a couple of towels and / or a robe to change back into your clothes outside.

Put your belongings in your designated bucket. Keep all of your clothes/bags/possessions together. These will be kept in the surf school until you return.

Practice physical distancing at the surf school and camp where possible. Your activity coach will run through with your the emergency procedure if physical distancing is no longer a priority.

After your activity please follow your instructor’s guidance as to wear to put your equipment.

Work with us. We are working as best we can to still provide you with a little slice of adventure.

At the Campsite –

Ensure you bring everything with you from the car to the campsite. This includes enough food, water and personal items to avoid having to leave the site.

Conduct yourselves with consideration to other campers. There are shared areas to enjoy together but keep in mind physical distancing where possible.

A new sleeping arrangement procedure has been put in place to minimise the sharing space with strangers. GOV guidance currently allows shared accommodation with up to 1 other house hold. Tents will have allocated to you prior to your arrival based on who (if anyone) you are travelling with. 

We have limited bell tents available. Depending on the group dynamic (couples, friends etc..) we will allocate bell tents to suit the group dynamic. We do not guarantee you will receive a bell tent. 

If you are a single traveller and we have allocated the bell tents already you will be offered your own 2 man tent equipped with an air bed. Alternatively you may wish to bring your own tent.

Be vigilant in using cleaning products/sanitiser whilst at the campsite.

  • Capacity Limitations

Activities: We have reduced the group sizes in the initial weeks of reopening to give everyone more space at the surf school and in the water.

Camping: We have reduced group sizes for our Adventure weekends in the initial weeks of reopening. Sleeping arrangements have been reduced and pre-planned with additional tents provided for single travellers.

Yoga: In the instances where bookings were made pre COVID-19 making the groups bigger than 8 in our Surf & Yoga Weekend, to avoid disappointment and cancellations we will split the group into 2 smaller groups in the Yoga session to provide sufficient space between customers in the Yoga Barn. This will be the same for the evening and morning Yoga session.

* Group sizes will be monitored and adapted accordingly to be in line with local and national guidelines.

4. Payment & Pre-Activity Preparation Procedures

Payments for activities, adventure weekends and specialist activities are to be paid before arrival via card.

All participants must complete a Participation Form before arrival. This can be found on the website menu bar.

All participants must confirm before and on arrival that they have not got or been in contact with anyone that has had symptoms of COVID-19 in the past 14 days.

Cornish Wave staff are to sign the health check form every day to confirm that they have not got or been in contact with anyone that has had symptoms of COVID-19 in the past 14 days.

5. Cancellation & Refund Policies

Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

Sources

https://www.gov.uk/government/publications/covid-19-decontamination-in-non-healthcare-settings

https://compass.fareharbor.com/guides/checklists/providing-safe-experiences-introducing-new-cleanliness-standards/

https://www.homeaway.co.uk/discoveryhub/tips-and-resources/improve-performance/covid-19-cleaning-tips?userType=frbo&utm_campaign=HAUK_FPM_56641_REL_MKT_HUB_BND_LIVE_OTH_2006&utm_medium=email&utm_source=Adhoc&haExternalSourceId=c581016a04594e65a62cc04d62c46987

https://www.nationalcoasteeringcharter.org.uk/docs/

https://www.surfingengland.org

– https://www.pascuk.co.uk

Terms & Conditions of Service

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function

properly.that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting • Demographics and Interests Reporting
• DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california- online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes: • On our Privacy Policy Page

Can change your personal information: • By emailing us
• By calling us

• Others

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email

• Within 7 business days
We will notify the users via in-site notification

• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions • Process orders and to send information and updates pertaining to orders. • Send you additional information related to your product and/or service

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used. • Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

cornishwave.com
4 Alma Place
Newquay, Cornwall TR7 1NF Cornwall hello@cornishwave.com

Last Edited on 2018-03-14

Terms & Conditions

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

1. When booking an activity, full payment is taken in advance by Cornish Wave. A participation form must be completed on arrival before a person can take part in any activity. Cornish Wave does not accept any liability for loss caused by failure to complete the participation form.

2. Cornish Wave require 100% of the total activity cost prior to the activity date and have the right to cancel a person’s place on the activity if full payment is not received.

3. Any cancellations or amendments to your booking must be made in writing and will only be accepted from the date they are received by Cornish Wave. Refunds for cancellations are as follows:
● 4 weeks or more from activity start date = full refund
● 2-3 weeks before activity start date = 50% refund
● Less than 2 weeks to activity start date = no refund
● If the booking is changed more than 21 days prior to the activity date, Cornish Wave will endeavour to amend the requested changes. Less than 21 days prior to the start, no changes can be made
4. Cornish Wave assumes no liability in respect of personal injury, loss, damage or third party claims which occur through no fault of their own or their instructors and cannot accept responsibility for any of the reasons cited above that a person may incur whilst participating in any of the activities unless Cornish Wave can be proven negligent. I accept that I participate at my own risk and I confirm that I have my own insurance to cover any such injury, loss or damage or have chosen not to take out such insurance even though I understand that this is my responsibility. I have declared any medical conditions (e.g. asthma, epilepsy etc.) or any other special needs that may affect mine or others’ safety whilst participating and accept Cornish Wave do not accept any responsibility for any conditions not disclosed. I will not be permitted to consume alcohol or drugs prior to or during the activity sessions. Staff reserve the right to refuse participation to anyone considered to be under the influence of alcohol or drugs.

5. Cornish Wave equipment will be used for the activity, unless previously agreed. If I should damage or lose any Cornish Wave equipment, I agree to inform a member of staff and understand that I will have
Headland Point, Newquay, Cornwall TR7 1EL
to pay the current replacement value for any repairs or replacements.

6. I agree to abide by all decisions and adhere to all instructions that Cornish Wave staff and instructors make whilst under their supervision. This includes sea-related conditions beyond Cornish Wave’s control (flat days, fog, dangerous sea conditions etc.) In this case, should an activity be cancelled, a voucher will be issued which is valid for one year from the date of cancellation. No refunds will be issued. Cornish Wave staff may require any participant to leave the activity session without compensation if that person acts in such a manner as to endanger him/herself or any other user or staff member.

7. The accommodation providers listed on the website act as a guide only to assist in booking accommodation. No responsibility is taken by Cornish Wave for booking any accommodation and they cannot be held responsible for any aspect of or problems arising from accommodation arrangements.

8. The prices shown on this website are valid at the time of publication. Cornish Wave reserve the right to increase or reduce any of the prices any time after publication. Any changes will be made clear at the time of booking. Cornish Wave reserve the right to cancel or change activity dates subject to notification of those persons booked on to the activity.

9. Permission is given for participant’s contact details to be entered into the Cornish Wave database and held in accordance with the Data Protection Act 1998. This information will not be forwarded to third parties.

10. Complaints concerning the centre or the activities should be referred to Cornish Wave management at the end of the session and followed up in writing within 7 days of the activity. Cornish Wave will act accordingly to do everything possible to rectify the situation and issue a written reply. Questions about the Terms of Service should be sent to us at hello@cornishwave.com.